let’s call it overkill

December 29, 2008
by julia::ordinarysaturdays

…and in the mail today came a gift certificate from Anthropologie, for $40. Okay, I’m sold. THIS is how you turn a disgruntled customer thrilled and somewhat sheepish.

(Liz, I am working on your Gocco question and will answer it probably tomorrow. With pictures.)

from → complaint department

One Response leave one →
  1. December 29, 2008
    Jenny.Lee permalink

    That’s great!

    Reply

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